Token Access Blocked Despite KYC : Pi Users Angry

After six years of waiting and millions of accounts created, Pi Network began its transition to the mainnet with the promise of a decentralized crypto accessible to everyone. However, as the migration accelerates, a growing share of users find themselves stuck: empty wallets, KYC validated but ignored, failed verifications. What was supposed to mark the culmination of the project is turning for many into a technical dead end, with doubts about the reliability of the system and the network’s ability to fulfill its commitments.

A chaotic migration after the Horizon update

While the price of the crypto dropped below $0.60, the rollout of the Horizon update by Pi Network was supposed to mark a key milestone in the project’s transition to a fully decentralized ecosystem. However, barely launched, this new phase ran into a series of technical obstacles.

Despite the announced migration of over 12 million users to the mainnet, many pioneers have seen their access to tokens suspended or frozen. Users like Haifeng Chen on June 6 on the X platform acknowledge that “problems such as unshown balances or delays in KYC and 2FA” persist.

Here are the most frequently reported issues by users since the migration :

• Pi balances not displayed in wallets, despite KYC validation ;
• Blocking or failure of 2FA (two-factor authentication) verification, essential to complete migration ;
• Malfunctions of the Pi Browser app, preventing access to critical features ;
• Missing or incomplete migration data, even though users followed the official checklist ;
• Prolonged waiting in migration queues, some users remaining stuck for weeks without feedback.

According to the Pi Network Core team, these bugs are being addressed, aiming to fix them before the next migration phase set for June 28, 2025. However, the information shared remains general and without precise timelines.

Thus, many users after years of waiting and participation find themselves in a technical deadlock without direct support, despite their compliant efforts to the platform’s requirements.

Suspicions, frustration, and a fracture within the community

Beyond technical errors, another issue ignites the community: the existence of a crypto wallet, identified as ending with “ODM”, which alone holds 276.56 million Pi, an estimated value of $179.7 million.

This unprecedented concentration fuels speculation. For some members, this address would be linked to the Pi Foundation, in an attempt to “control circulating volumes” to avoid a price collapse on exchanges.

Others see a lack of transparency and a contradiction with the decentralized spirit claimed by the project. “Give me the damn $Pi. I’ve worked hard for six years. You still haven’t mapped it. Why this constant delay?”, protests HaiFeng Chen on the social network X. He thus sums up the feeling of abandonment felt by part of the users.

This distrust is reinforced by the proliferation of frauds on social networks. Fake crypto wallets, phishing sites, and app clones circulate massively, targeting especially users desperately trying to unlock their funds.

Yet, even those who use only the official tools continue to encounter errors and blockages. The ambient confusion paves the way for scams and weakens the project’s credibility among its most loyal contributors.

While developers and pioneers engaged in app creation on the ecosystem continue to defend the project’s vision, the divide with a growing part of the community seems real. Will the Core Team manage to restore trust before the new migration phase on June 28 which could further propel Pi Network ?

DISCLAIMER

The views, thoughts, and opinions expressed in this article belong solely to the author, and should not be taken as investment advice. Do your own research before taking any investment decisions.